Privacy
How we collect, use and disclose information
We only collect personal information relating to you if you supply it to us voluntarily.
We are committed to protecting your personal information using appropriate security measures.
To find out more about what we do to ensure your security, visit
the Dialog box: Security section.
Our website uses cookies. While cookies enable the site to identify you as a specific
user, they don't recognize you by your name or other personal information.
If you'd like, you can program your browser to refuse cookies. However, choosing this
option may prevent you from accessing some of our services. To find out more about
cookies, visit the Dialog box: Security section.
We may collect information for statistical purposes, such as to determine a page's
popularity, the average number of pages accessed per visitor and the average time
each visitor spends on the site. None of this information is linked to you as an
individual visitor. We use this information only for verification purposes and to
make improvements to our site.
Surveys and Contests
By completing a survey or entering a contest, you are
choosing to share your opinion, response or other information. We may use this
information in our survey results and post it on our website. In the case of
contests, your entry will be used for the purposes of the draw only.
Management and protection of personal information policy
Since Desjardins Insurance was founded in 1948, significant and effective control
measures have been put in place to protect the confidentiality of the personal
information in our possession.
In order to offer quality financial services, we require access to medical, financial
and family information. We manage this information with the utmost discretion and in
compliance with Canadian statutory and regulatory requirements.
Desjardins Insurance is committed to managing and protecting your personal information:
Collecting personal information and creating a file for insurance purposes only
What is personal information?
Personal information is any information about an identifiable individual or any facts which,
on their own or combined with other data, can identify an individual.
The personal information we have about you is kept in a file so we can offer you our insurance,
annuity, credit and related financial services.
We collect only the personal information necessary for you to purchase insurance, in compliance
with the law.
We always ask for your consent before we collect or disclose your medical information.
Retention, use and disclosure of personal information
We apply the necessary security measures to protect the confidentiality of the personal
information in our possession. This means that only authorized individuals can access
the personal information in the files and only when necessary in the course of their duties.
For more information, visit desjardinslifeinsurance.com
Unless you consent, or it is required by law, personal information in the files is never
used for any purpose other than that for which it was intended.
Our client lists are only used or disclosed as permitted by law. We can use these lists
to inform our clients of promotions or to offer a new product. If you would like your
name to be removed from the list, contact our Privacy Officer at any time.
We won't disclose the personal information about you contained in the file to any third
party, unless we receive written consent from you, or we are authorized by law to do
so (for example, in the case of an inquiry by the officers of the court).
When personal information is sent outside of Desjardins Insurance, it is also done in
a way that ensures that it remains confidential, even if you are the one who will
receive the information.
Privacy Officer
The Privacy Officer:
- Responds to requests for access and correction
- Handles requests to remove names from contact lists
-
Responds to complaints concerning the management and
protection of personal information
-
Manages inquiries regarding the disclosure of personal
information to service providers located outside Canada
The Privacy Officer is also available to provide you with information or to answer questions
about the management and protection of personal information.
Contact the Desjardins Group Privacy Office:
Desjardins Group Privacy Office
100 Rue des Commandeurs
LEV-100-RC-Y
Lévis, Québec
G6V 7N5
confidentiality@desjardins.com
Please include your name and contact information, the nature of your application, any relevant information, the Desjardins Group entity who you do business with and the name of the people you have already spoken with about this issue.
Changes to the policy
We reserve the right to modify this policy at any time.
Privacy policy
At Desjardins Insurance, we know the value you place on the security and confidentiality
of your personal information.
That's why we've established privacy policies, guidelines and rules to ensure personal
information is protected.
We cannot guarantee the confidentiality of information exchanged by email.
For security, verification or statistical purposes, Desjardins Insurance collects
access data for this website and may consult communications sent to and from the site.
Desjardins Insurance is keenly aware of the need to protect your security and privacy, particularly in regard to any information you may provide to us.
Desjardins uses technology to provide a better website experience
What is a cookie?
Cookies are used throughout our websites.
A cookie is a small data file created by your browser when you visit a website or web page. It is stored on your computer. Cookies allow websites to remember information about you to facilitate your authentication and improve your experience. Cookies can only be read by the website that sends them to your computer.
We use 2 types of cookies on our websites:
- Session cookies : This type of cookie is temporarily stored in your computer’s memory and is deleted when your session ends. Session cookies are used to identify you when you log on to transaction-based sites.
- Persistent cookies : This type of cookie is saved on your computer and recalled every time you visit. Persistent cookies are text files, which means they can’t be used for harmful purposes like infecting a computer with a virus or any other malicious data.
Why does Desjardins use cookies on its website?
We use cookies for the following purposes :
- To provide a secure browsing experience and verify your information. Using cookies means we don’t need to save information about you every time you go to a new page. We can also store information about your session to identify you when you are on our site.
- To remember your settings and preferences. Cookies allow us to remember your preferences, such as your province and preferred language.
- To compile statistics. We use cookies to find out which pages of our website are most popular, the average number of pages visited, and the average amount of time spent on our site to help us improve our services.
- To analyze our performance. Cookies help us learn what our users like most and what we may need to change.
- To provide advertising that’s relevant to you. We use the data collected to show you online offers and Desjardins advertising based on your interests on our websites and other websites. We also use it for retargeting and remarketing purposes and to limit the number of ads you see. For more information, see the section on interest-based advertising below.
Do other websites see my cookies when I’m on a Desjardins website?
We sometimes use third-party service providers.
When you go to one of our websites, either directly or by clicking an ad, a cookie is automatically created on your computer. When this happens, web analytics tools (like Google Analytics, Omniture or DoubleClick) and potentially other external advertising servers have access to the cookie, which allows us to provide a better user experience. In some cases, it also lets us track your activity to promote our products. While a unique code in the cookie file allows us to identify you as a user, the cookie doesn’t contain your name or address.
Our service providers may also need to collect your IP address or mobile device identifier when you visit a site. This information may be sent to or stored on servers in Canada or elsewhere, such as the United States. Desjardins does not combine information collected by third parties with any information we have about you, but some providers may have to disclose the data they collect to a third party for legal reasons or for data processing purposes. We do not share information that would allow service providers to identify you.
Third-party service providers have their own cookies and privacy policies.
Can I block cookies while on Desjardins websites?
You can disable the personalization features on our sites by blocking cookies in your browser. See the procedure.
Blocking cookies may prevent pages on our site from displaying correctly and some features may not be available.
You must allow cookies to use this site. If your browser is set up to block cookies, click the link above and follow the instructions to change the settings in your browser.
Desjardins provides a personalized, interest-based online experience
What is a web beacon?
A web beacon is a tiny image placed on a website or in an email. It can be used to anonymously track the number of times a user visits a page. Web beacons are invisible and can be found on anywhere on our website or in our ads. Unlike cookies, web beacons are not stored on your computer.
Why does Desjardins use web beacons on its websites?
We use cookies and web beacons to customize our advertising based on your interests. When you visit our websites, these cookies and beacons let us know which pages you are interested in, so we can show you relevant advertising. This technology does not use any identifying personal or financial information, but it may contain a unique identifier for retargeting purposes. When you click an ad with a cookie or beacon, we may use it to track the ad campaign’s response rate.
Desjardins also works with third-party advertising companies, such as DoubleClick and Facebook. These companies may collect and use information about your visits to our websites to deliver interest-based advertising. Desjardins does not share any identifying information with advertising companies.
Our advertising partners and other third parties may also use cookies or web beacons when you click ads or links to their websites or services on our websites. Our privacy policy does not apply to third-party websites or third-party advertisers.
Can I opt out of interest-based advertising?
You can choose not to share information with Google Analytics or DoubleClick by changing the settings in your browser or on your device. You can do the same with your ad settings. You can prevent your information from being shared with Google Analytics by installing a browser add-on. You can also opt out of personalized ads by following these instructions.
Desjardins uses Facebook’s Custom Audience feature to create interest-based advertising for our members and clients. If you’d like to opt out of these ads on Facebook, follow these steps.
Even if you opt out of interest-based advertising, you may still see Desjardins ads. The ads you see will not be customized to your needs and may appear more frequently.